EXCHANGE AND RETURN POLICY

You have 14 calendar days from the receipt of your order to request an exchange or return through our official portal managed by Reveni: https://returns.reveni.io/miphai

Product Conditions

For the return to be accepted, the garment must be:

1. In perfect condition, unused, and with original tags.
2. With the security seal intact (if applicable).
3. Health and hygiene exception: Exchanges or returns of earrings are not allowed.

Management of Exchanges

• Instant Exchange: Instant exchange is our way of making your shopping experience as simple and agile as possible. If you need to change your size or color, you don't have to wait to return your order to receive the new one: we process the shipment of the replacement item immediately, without waiting or complications.
• First Size Exchange: Free in Spain and Portugal (Peninsula). Subsequent exchanges or for a different model will incur an associated cost.
• You can check the costs of exchanges here: https://www.miphai.com/pages/devoluciones-y-cambios
• You can request an exchange here: https://returns.reveni.io/miphai

Management of Returns and Refunds

• Costs: You can check the costs of a return here: https://www.miphai.com/pages/devoluciones-y-cambios
• Return to Physical Stores: You can make a free return at our Miphai stores in Madrid (Claudio Coello 88), Barcelona (Valencia 264), Seville (Cuna 16), Valencia (Jorge Juan 32), and Bilbao (Máximo Aguirre 24). Returns are not accepted at El Corte Inglés corners, nor are physical store returns accepted for purchases made at El Corte Inglés.
• Refund: It will be made using the same payment method within 1 to 2 days after validation at the central warehouse.
  
  Orders paid fully or partially using a gift card will be refunded using the same payment method. In the event of a return, the amount originally paid with a gift card will be refunded to a new Miphai gift card. Any balance paid using a gift card cannot be refunded or transferred to other payment methods. If the order was paid using multiple payment methods, the refund will be issued in the same proportion used for the purchase (for example, part to the gift card and part to the additional payment method used). 
  
  If the customer sends a product outside the allowed timeframe, we will keep it stored for 15 calendar days; once this time has elapsed, the product cannot be recovered. 
  
  
  Follow the return instructions exactly to avoid potential charges: Miphai will not be responsible for customs fees if the instructions provided in the emails sent after the return request are not followed.
  If the customer refuses delivery of the order, they will be fully responsible for any costs associated with returning the package, including shipping costs, customs fees, duties, import taxes, or other applicable charges. These amounts will be deducted from the refund once the product is received and verified at our facilities.
  
  
  The customer will be responsible for any duties, import taxes, or other applicable charges, regardless of the method of return. These amounts will be deducted from the refund once the product is received and verified at our facilities.
  
  For international shipments or shipments to territories with special tax or customs regimes (such as the Canary Islands, Ceuta, or Melilla), the duties, taxes, customs processing fees, or import charges included in the order price apply exclusively to the customs clearance process at the destination and are non-refundable in the event of a return, as these are charges settled with the relevant customs or tax authorities.
  
  For orders shipped outside the European Union, we recommend carefully reviewing the size guide before making your purchase. Due to the logistics and customs costs associated with international shipping, once a size or style has been exchanged, we cannot accept returns of the replaced item
  
  To check the applicable return shipping costs, we recommend reviewing the section at https://www.miphai.com/pages/devoluciones-y-cambios