Orders placed before 12:00h on business days will be prepared the same day. Orders placed after that time will be prepared the following business day.

You may modify or cancel your order as long as it has not yet been prepared or dispatched and the order status allows it.

If you refuse or cancel the package once it is in transit, you will be charged the corresponding shipping and return costs.

Please contact us as soon as possible at info@miphai.com or call (+34) 951 043 882 with your order number.

We accept the following payment methods:

🇵🇹 Portugal

🇪🇺 European Union

* Special conditions apply for Germany, Austria and the Netherlands on orders over 250€.

🌎 Rest of the world

We accept exchanges worldwide except in México & in the Canary Islands, Ceuta and Melilla. You have 14 calendar days from the date of receipt to request an exchange. The item must be in perfect condition with its original tags and no signs of use.

With our instant exchange service, you receive the new item before sending back the one you wish to exchange. No waiting, no risk of losing stock.

The applicable costs are the same as those listed in the Exchanges section. Remember that the first exchange from Spain and Portugal (mainland) is free.

Yes, we issue refunds.

Miphai accepts exchanges or returns within 14 calendar days of receiving your online order, provided the item is in perfect condition. Items must be returned unworn, unused and with all original packaging components exactly as they were sent.

We accept returns at our physical stores in Madrid, Barcelona, Seville, Bilbao and Valencia. Returns are not accepted at El Corte Inglés corners.

Original shipping costs are non-refundable under any circumstances.

Earrings cannot be exchanged or returned for hygiene and health reasons.

If a customer sends a return outside the return window, we will store the item for 15 calendar days. Once this period has passed, the product cannot be recovered.

Please follow the return instructions carefully to avoid additional charges. Miphai will not be held responsible for any customs costs arising from failure to follow the instructions provided in the emails sent after the return request is submitted.

If the customer refuses delivery of the order, they will be fully responsible for all costs arising from the return of the package, including shipping costs, customs fees, duties, import taxes and any other applicable charges. These amounts will be deducted from the refund once the product has been received and verified at our facilities.

The customer will be responsible for all duties, import taxes and other applicable charges regardless of the return method used. These amounts will be deducted from the refund once the product has been received and verified at our facilities.

To check the applicable return shipping costs, please refer to the "Return costs" section included on this page.

🇪🇸 Spain

🇵🇹 Portugal

🇪🇺 European Union

🌎 Rest of the world

Once the package has been received and verified at our facilities, you will receive your refund within 1 to 7 business days, via the same payment method used to place the order.

Manage your return or exchange quickly and easily through our portal. Don't forget that we also offer instant exchanges — receive the new item before sending back the one you want to return.