Terms and Conditions
PURCHASES AND RETURNS
SHOPPING
- In-stock dresses will be shipped within approximately 1-4 business days after your purchase. These terms are subject to variation. Each product reports the delivery time according to its availability.
- Customized or custom-tailored dresses will be delivered within 4 to 15 business days .
Island and international shipments
For international shipments, approximately 2 to 7 business days.
Shipments to the Canary Islands, the Balearic Islands, Ceuta and Melilla are sent within approximately 2 to 7 business days.
Shipping rates:
Spain (peninsula): orders over €150. FREE
Spain (peninsula): orders under €150: €2.95
Portugal: orders over €150. FREE
Portugal: orders less than €150 €2.95
Balearic Islands €3.95
Canary Islands, Ceuta and Melilla €14.95
European Union: orders over €175 FREE
European Union: orders less than €175 €5
United Kingdom: orders over £165 FREE
UK: orders under £165 £5
USA orders orders over $190 FREE
USA orders orders less than $190 $9
Mexico orders over 3600 pesos FREE
Mexico orders less than 3600 pesos 250 pesos
Destinations other than those mentioned +€190 FREE
Destinations other than those mentioned -€190 5€ standard ,10€ express
RETURN POLICY:
Yes, we refund the money.
Miphai accepts changes or returns within the term 14 days natural for online purchases as long as the garment is in perfect condition. The garments must be returned new, unused and with all the components of its packaging as it was sent.
Shipping costs are not refunded in any case.
The earrings have no exchange or return option.
WHAT IS THE DEADLINE TO BE ABLE TO MAKE A RETURN?
The deadline for any return is 14 days natural from the arrival of the package at the client's house until we receive it at our facilities.
WHAT IS THE AMOUNT OF THE RETURN?
Spain €4 if you leave it at a collection point and €5 if we pick it up at your home.
European Union: €6.95
UK: £10
United States: $12
Mexico: 250 Mexican pesos
Rest of the world: €10
HOW WILL I RECEIVE MY REFUND?
You will receive the money within a period 24 hours, once we have received the package.
HOW SHOULD I DO TO BE ABLE TO MAKE A RETURN?
if you are in SPAIN, PORTUGAL, FRANCE, ITALY, GERMANY, BELGIUM, NETHERLANDS, LUXEMBOURG
Enter here
REST OF THE COUNTRIES
Enters here
Can I modify or cancel my order?
Yes. You will be able to modify or cancel your order, as long as it has not been sent or ready for shipment and its status allows it. Please contact us for more details.
Payment information
We have the following means of payment: credit card , debit card, Paypal and bank transfer and Klarna pays in 3 installments. If you want to make your purchase by bank transfer , write us an email with your request to malaga@miphai.com or contact us at 643358279.
CHANGES
You have a FREE change and can only be made in Spain (peninsula). For outside the peninsula you must return the order and make a new one.
You have 14 days from the receipt of your order to request an exchange.
If you want to make an exchange for a different garment, you must proceed to return the garment and make a new purchase.
To proceed with the change, enter the following link:
IMPORTANT INFORMATION
Miphai reserves the right to reject returns communicated or sent after the established period or that do not meet the conditions of our return policy. In this case, the garments will be sent again to the addressee postage due and no refund will be applicable.
Custom-made dresses, with modifications in the pattern or color changes, cannot be returned.
Do you need more info?
You can contact us through malaga @miphai.com , or also write to us on Whatsapp, (+34) 624287011