Shipping, changes and returns - product sheet
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PURCHASES AND RETURNS
PURCHASES
- In-stock dresses will be shipped within approximately 1-4 business days after your purchase. These terms are subject to variation. Each product reports the delivery time according to its availability.
- Customized or custom-tailored dresses will be delivered within 4 to 15 business days .
Gift orders
When making the purchase, you only have to indicate that you would like the order to be sent as a gift to the recipient, as well as any information that may be of interest, and we will take care of everything.
Island and international shipments
For international shipments, approximately 2 to 7 business days.
Shipments to the Canary Islands, the Balearic Islands, Ceuta and Melilla are sent within approximately 2 to 7 business days.
Shipping rates:
Spain (peninsula): orders over €150. FREE
Spain (peninsula): orders under €150: €2.95
Portugal: orders over €160. FREE
Portugal: orders less than €160 €2.95
Balearic Islands €5.95
Canary Islands, Ceuta and Melilla €14.95
France, Italy, Luxembourg, Germany: orders + €150 FREE France, Italy, Luxembourg, Germany: orders - €150 €6.95
Ireland +160€ 6.95
Ireland -160€ 14.95
Rest of Europe €14.95
Mexico and Chile higher order €180 €8.95
Mexico, Chile lower order €180 €15.95
USA orders over €180 €8.95
USA orders less than €180 €15.95
Destinations other than those mentioned €25
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Customs
Customs charges will be borne always in charge of the addressee . These charges are NOT included in the product price or shipping charges. In case of rejection of the package by the recipient, the amount of return and customs will be deducted from the total amount to be reimbursed.
Can I modify or cancel my order?
Yes. You can modify or cancel your order, as long as its status allows it. Please contact us for more details.
Payment information
We have the following means of payment: credit card, debit card, Paypal and bank transfer and Klarna pays in 3 installments. If you want to make your purchase by bank transfer, write us an email with your request to malaga@miphai.com or contact us at 643358279.
CHANGES
Only size or color changes can be made.
Changes will be made free of charge and can only be made in Spain (peninsula)
You have 14 days from the receipt of your order to request a change in size or color.
If you want to make an exchange for a different garment, you must proceed to return the garment and make a new purchase.
To proceed with the change, enter the following link:
If you have had any incident with the change, write to this email:RETURN POLICY:
Yes, we refund the money.
Miphai accepts changes or returns within the term 14 days natural for online purchases as long as the garment is in perfect condition. The garments must be returned new, unused and with all the components of its packaging as it was sent.
Shipping costs are not refunded in any case.
WHAT IS THE DEADLINE TO BE ABLE TO MAKE A RETURN?
The term for any return is 14 days natural from the arrival of the package at the client's house until we receive it at our facilities.
HOW WILL I RECEIVE MY REFUND?
You will receive the money within a period 24 hours, once we have received the package.
HOW SHOULD I DO TO BE ABLE TO MAKE A RETURN?
Enter this link and follow the instructions:If you have had any incident with the return, write to this email:IMPORTANT INFORMATION
Miphai reserves the right to reject returns communicated or sent after the established period or that do not meet the conditions of our return policy. In this case, the garments will be sent again to the addressee postage due and no refund will be applicable.
Custom-made dresses, with modifications in the pattern or color changes, cannot be returned.
Do you need more info?
You can contact us through malaga@miphai.com , or also write to us on Whatsapp (+34) 643358279 .
Look spectacular on that special day for you.
At Miphai we are dedicated to the design, manufacture and sale of party , bridal and guest dresses with a single objective: that you look spectacular on that special day.
The most important thing for the entire Miphai team is that each one of you, our clients, be totally satisfied with your favorite dress; but also that the purchase is a pleasant experience, in which you feel comfortable and safe.
The whole process is just as important
From the first question that you ask us on the web, by Whatsapp , by Instagram or by phone until the reception of the photo that you send us at the long-awaited event, wearing the dress that you fell in love with.
Between one point and the other we go through many moments, in which we analyze your tastes and the type of event to find out which dress suits you best, shipping, fitting, color changes and the necessary modifications that we make until you finally decide that fits you like a glove.
Our philosophy and our way of being make us take each of those moments as unique; because we know that for you it is.