Shipping, exchanges and returns policy
Below we detail our purchasing, shipping, exchanges and returns policy.
If you have any questions, please contact us at You can contact us at malaga@miphai.com or also write to us by WhatsApp at (+34) 624.287.011.
Delivery times
Dresses in stock will ship within 1 business day .
preoder: The dresses marked as preorder are in production and will not be shipped immediately as in the rest of the cases; In each case the shipping date will be informed, you can see it above the PREORDER button.
Island and international shipments
For international shipments, an approximate period of 1 to 4 business days .
Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla are sent within approximately 2 to 6 business days.
Order modification or cancellation
Yes. You can modify or cancel your order, as long as it is not shipped or prepared for shipping and its status allows it. Please contact us for more details.
Payment methods
We have the following payment methods:
- Credit or debit card
- PayPal
- Bank transfer . If you wish to make your purchase by bank transfer, write us an email with your request to malaga@miphai.com or contact us at 624.287.011.
- Klarna pays in 3 installments .
- Apple Pay
- Google Pay
Shipping prices in Spain
If you want to see shipping prices click here .
International shipping prices
If you want to see shipping prices click here .
Return policy
Yes, we refund the money.
Miphai accepts changes or returns within 14 calendar days for online purchases as long as the garment is in perfect condition. The garments must be returned new, unused and with all the components of their packaging as they were sent.
Shipping costs are not refunded in any case.
The earrings have no exchange or return option.
Term of returns
The deadline for any return is 14 calendar days from the arrival of the package at the client's home until we receive it at our facilities.
Returns cost
Spain €4 if you leave it at a collection point and €5 if we pick it up at your house.
European Union : €6.95
Germany, Netherlands and Austria : €16
UK : £10
United States : $12
Mexico : 250 Mexican pesos
Rest of the world : €10
Return method
You will receive the money within 24 hours, once we have received the package by the same payment method you purchased it with.
I want to make a return
If you are in SPAIN, PORTUGAL, FRANCE, ITALY, GERMANY, BELGIUM, NETHERLANDS or LUXEMBOURG
CLICK HERE.
---------------------------------
---------------------------------
If you are in another country:
CLICK HERE.
Our courier will make 2 collection attempts included. From the 3rd attempt, the cost applied by the logistics operator will be deducted.
Remember that you can return your order for FREE in our stores in Madrid, Valencia and Malaga, as long as it is within the return period. Please note that our store staff does not have information about your order and will collect it so that our central offices can validate the return.
free changes
You have a FREE exchange and they can only be made in Spain (peninsula).
Outside the peninsula you must return the order and place a new one.
Change method
You have 14 days from receipt of your order to request a change
To proceed with the change click here.
*Remember that in Spain the first change is free.
If you have had any incident with the change, write to this email: returns@iflastmile.com