Shipping, exchanges and returns policy

Below we detail our purchasing, shipping, exchanges and returns policy.

If you have any questions, please contact us at You can contact us at i or also write to us by Whatsapp at phone number (+34) 624.287.011.

Delivery times

Dresses in stock will ship within 1 business day .

preoder: The dresses marked as preorder are in production and will not be shipped immediately as in the rest of the cases; In each case the shipping date will be informed, you can see it above the PREORDER button.

Island and international shipments

For international shipments, an approximate period of 1 to 4 business days .

Shipments to the Balearic Islands, Ceuta and Melilla are sent within approximately 2 to 6 business days.

Shipments to the Canary Islands have an approximate period of 2 and 10 business days.

Order modification or cancellation

Yes. You can modify or cancel your order, as long as it is not shipped or prepared for shipping and its status allows it. Please contact us for more details.

Payment methods

We have the following payment methods:

  • Credit or debit card
  • PayPal
  • Bank transfer .
  • Klarna pays in 3 installments .
  • Apple Pay
  • Google Pay
Shipping prices in Spain

If you want to see shipping prices click here .

International shipping prices

If you want to see shipping prices click here .

Return policy

Yes, we return the money.

Miphai accepts exchanges or returns within 14 calendar days for online purchases as long as the garment is in perfect condition. The garments must be returned new, unused and with all the components of their packaging as it was sent.

At Miphai we accept returns in our physical stores.

Shipping costs are not refunded in any case.

The earrings do not have an exchange or return option.

Term of returns

The deadline for any return is 14 calendar days from the arrival of the package at the client's home until we receive it at our facilities.

Returns cost

Spain €4 if you leave it at a collection point and €5 if we pick it up at your house.

European Union : €6.95

Germany, Netherlands and Austria : €16

UK : £10

United States : $12

Mexico : 250 Mexican pesos

Rest of the world : €10

Return method

You will receive the money within 24 hours, once we have received the package by the same payment method you purchased it with.

I want to make a return




  • If you are in ANOTHER COUNTRY :


Our courier will make 2 collection attempts included. From the 3rd attempt, the cost applied by the logistics operator will be deducted.

You have 2 days from the time you generate the label until you deliver it to the transport company. Miphai reserves the right to reject returns communicated or sent outside the established deadline.

Remember that you can return your order for FREE in our stores in Madrid, Seville, Valencia and Malaga, as long as it is within the return period. Please note that our store staff does not have information about your order and will collect it so that our central offices can validate the return.

free changes

You have a FREE exchange and they can only be made in Spain (peninsula).

Outside the peninsula you must return the order and place a new one.

Change method

You have 14 calendar days from receipt of your order to request a change

To proceed with the change click here.

*Remember that in Spain the first change is free.

If you have had any incident with the change, write to this email:

Important information

Miphai reserves the right to reject returns communicated or sent outside the established deadline or that do not meet the conditions of our returns policy. In that case, the garments will be sent back to the recipient with postage due and no refund will be given.

You can contact us through , or also write to us on Whatsapp (+34) 624.287.011