EXCHANGE AND RETURN POLICY

You have 14 calendar days from receipt of your order to request an exchange or return through our official portal managed by Reveni: https://returns.reveni.io/miphai

Product Conditions

For the return to be accepted, the garment must be:

1. In perfect condition, unused and with its original tags.
2. With the security seal intact (if it has one).
3. Health and hygiene exception: Earrings cannot be exchanged or returned.

Exchanges

• Instant Exchange: Instant exchange is our way of making your shopping experience as simple and quick as possible. If you need to change your size or colour, you don't have to wait until you return your order to receive the new one: we ship the replacement item immediately, with no waiting and no complications.
• First Size Exchange: Free in Spain and Portugal (mainland). Subsequent exchanges, or exchanges for a different model, will incur a cost.
• You can check the cost of exchanges here: https://www.miphai.com/pages/devoluciones-y-cambios
• You can request an exchange here: https://returns.reveni.io/miphai

European Union 14-day cooling-off period: Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any justification. As above, the item must be in the same condition in which you received it: unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Returns and Refunds

• Costs: You can check the cost of a return here: https://www.miphai.com/pages/devoluciones-y-cambios
• Returns in Physical Stores: You can return items free of charge at our Miphai stores in Madrid (Claudio Coello 88), Barcelona (Valencia 264), Seville (Cuna 16), Valencia (Jorge Juan 32) and Bilbao (Máximo Aguirre 24), exclusively for online purchases made on our Spanish website and delivered in Spain, provided that you bring the items to the store within 14 calendar days of the date you received the order. Returns are not accepted at El Corte Inglés corners, nor are purchases made at El Corte Inglés accepted for return in Miphai physical stores.
• Refund: The refund will be made using the same payment method within 1 to 2 days after validation at our central warehouse. Shipping costs paid on the order will not be refunded under any circumstances. If the consumer chooses to return the goods by her own means, she will be solely responsible for arranging and contracting the transport with the carrier of her choice, bearing the costs and the management of the shipment. Miphai is not involved in the contracting, management or tracking of such transport. Miphai may also withhold the refund until it has received the returned goods.
  
  Orders paid fully or partially with a gift card will be refunded using the same payment method. In the event of a return, the amount paid with the gift card will be refunded again to a Miphai gift card. Any balance paid with a gift card cannot be refunded or transferred to other payment methods. If the order was paid using several payment methods, the refund will be made in the same proportion used for the purchase (part to the gift card and part to the additional payment method used).
  
  If the customer sends a product after the deadline, we will keep it in storage for 15 calendar days; once that period has elapsed, the product cannot be recovered.
  
  

  Follow the return instructions exactly to avoid possible charges: Miphai will not be responsible for customs costs if the instructions sent in the emails following the return request are not followed.

  If the customer refuses delivery of the order, they will bear in full any costs arising from the return of the package, including shipping costs, customs fees, duties, import taxes or other applicable charges. These amounts will be deducted from the refund once the product has been received and checked at our facilities.

  The customer will bear any duties, import taxes or other applicable charges, whatever the return method. These amounts will be deducted from the refund once the product has been received and checked at our facilities.

  For international shipments or shipments to territories with a special tax or customs regime (such as the Canary Islands, Ceuta or Melilla), the duties, taxes, customs handling fees or import charges included in the order price relate exclusively to the clearance of the shipment at destination and are non-refundable in the event of a return, as they are charges settled with the competent customs or tax authorities.

  Shipping to the United Kingdom (DAP – Delivered At Place)

  Orders shipped to the United Kingdom are sent under DAP (Delivered At Place): prices do not include import charges. Any import VAT, customs duties and handling fees will be requested by the carrier upon delivery and are payable by the customer. Miphai does not set, control or collect these charges.

  If you refuse delivery or do not pay the import charges — even if you reject the parcel — all costs arising from the shipment and its return (outbound and return transport, customs fees, duties, taxes and handling) will be deducted from your refund. Amounts paid to UK authorities are not refundable by Miphai and may be reclaimed from HMRC (forms BOR286/C285).

  For orders shipped outside the European Union, we recommend checking the size guide carefully before purchasing. Due to the logistics and customs costs associated with international shipments, once a size or model exchange has been made, no subsequent returns of the replacement product will be accepted.

  To check the applicable return costs, please see: https://www.miphai.com/pages/devoluciones-y-cambios