Shipping, exchanges and returns policy
Below we detail our purchasing, shipping, exchanges and returns policy.
If you have any questions, please contact us at You can contact us at email@example.com or also write to us by WhatsApp at (+34) 624.287.011.
Dresses in stock will ship within 1 business day .
In the case of pre-order products, the shipping time will be reported on each product.
Customized or custom-made dresses will be delivered within 4 to 15 business days .
Island and international shipments
For international shipments, an approximate period of 1 to 4 business days .
Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla are sent within approximately 2 to 6 business days.
Order modification or cancellation
Yes. You can modify or cancel your order, as long as it is not shipped or prepared for shipping and its status allows it. Please contact us for more details.
We have the following payment methods:
- Credit or debit card
- Bank transfer . If you wish to make your purchase by bank transfer, write us an email with your request to firstname.lastname@example.org or contact us at 624.287.011.
- Klarna pays in 3 installments .
Shipping prices in Spain
International shipping prices
Yes, we refund the money.
Miphai accepts changes or returns within 14 calendar days for online purchases as long as the garment is in perfect condition. The garments must be returned new, unused and with all the components of their packaging as they were sent.
Shipping costs are not refunded in any case.
The earrings have no exchange or return option.
Term of returns
The deadline for any return is 14 calendar days from the arrival of the package at the client's home until we receive it at our facilities.
Spain €4 if you leave it at a collection point and €5 if we pick it up at your house.
European Union : €6.95
Germany, Netherlands and Austria : €16
UK : £10
United States : $12
Mexico : 250 Mexican pesos
Rest of the world : €10
You will receive the money within 24 hours, once we have received the package by the same payment method you purchased it with.
I want to make a return
If you are in SPAIN, PORTUGAL, FRANCE, ITALY, GERMANY, BELGIUM, NETHERLANDS or LUXEMBOURG
If you are in another country:
Our courier will make 2 collection attempts included. From the 3rd attempt, the cost applied by the logistics operator will be deducted.
Remember that you can return your order for FREE in our stores in Madrid, Valencia and Malaga, as long as it is within the return period. Please note that our store staff does not have information about your order and will collect it so that our central offices can validate the return.
You have a FREE exchange and they can only be made in Spain (peninsula).
Outside the peninsula you must return the order and place a new one.