Shipping, changes and returns
PURCHASES AND RETURNS
- In-stock dresses will be shipped within approximately 1-4 business days after your purchase. These terms are subject to variation. Each product reports the delivery time according to its availability.
- Customized or custom-tailored dresses will be delivered within 4 to 15 business days .
When making the purchase, you only have to indicate that you would like the order to be sent as a gift to the recipient, as well as any information that may be of interest, and we will take care of everything.
Island and international shipments
For international shipments, approximately 2 to 7 business days.
Shipments to the Canary Islands, the Balearic Islands, Ceuta and Melilla are sent within approximately 2 to 7 business days.
Spain (peninsula): orders over €150. FREE
Spain (peninsula): orders under €150: €2.95
Portugal: orders over €160. FREE
Portugal: orders less than €160 €2.95
Balearic Islands €5.95
Canary Islands, Ceuta and Melilla €14.95
France, Italy, Luxembourg, Germany: orders over €150 FREE
France, Italy, Luxembourg, Germany: orders less than €150 €6.95
Ireland +160€ 6.95
Ireland -160€ 14.95
Rest of Europe €14.95
Mexico and Chile higher order €180 €8.95
Mexico, Chile lower order €180 €15.95
USA orders over €180 €8.95
USA orders less than €180 €15.95
Destinations other than those mentioned €25
Customs charges will be borne always in charge of the addressee . These charges are NOT included in the product price or shipping charges. In case of rejection of the package by the recipient, the amount of return and customs will be deducted from the total amount to be reimbursed.
Can I modify or cancel my order?
Yes. You can modify or cancel your order, as long as its status allows it. Please contact us for more details.
We have the following means of payment: credit card, debit card , Paypal and bank transfer and Klarna pays in 3 installments . If you want to make your purchase by bank transfer, write us an email with your request to firstname.lastname@example.org or contact us at 643358279.
Only size or color changes can be made.
Changes will be made for FREE and can only be made in Spain (peninsula)
You have 14 days from the receipt of your order to request a change in size or color.
If you want to make an exchange for a different garment, you must proceed to return the garment and make a new purchase.
To proceed with the change, enter the following link:
Yes, we refund the money.
Miphai accepts changes or returns within the term 14 days natural for online purchases as long as the garment is in perfect condition. The garments must be returned new, unused and with all the components of its packaging as it was sent.
Shipping costs are not refunded in any case.
WHAT IS THE DEADLINE TO BE ABLE TO MAKE A RETURN?
The term for any return is 14 days natural from the arrival of the package at the client's house until we receive it at our facilities.
WHAT IS THE AMOUNT OF THE RETURN?
In Spain €4 if you leave it at a collection point and €5 if we pick it up at your home.
For other areas we will inform you once you are requesting it in the link indicated below.
HOW WILL I RECEIVE MY REFUND?
You will receive the money within a period 24 hours, once we have received the package.
HOW SHOULD I DO TO BE ABLE TO MAKE A RETURN?
Miphai reserves the right to reject returns communicated or sent after the established period or that do not meet the conditions of our return policy. In this case, the garments will be sent again to the addressee postage due and no refund will be applicable.
Custom-made dresses, with modifications in the pattern or color changes, cannot be returned.
Do you need more info?
You can contact us through email@example.com , or also write to us on Whatsapp (+34) 643358279 .