Terms of service

TERMS AND CONDITIONS OF SERVICE | Miphai

1. GENERAL INFORMATION

The owner of this website is MIPHAI COLLECTION S.L. (hereinafter, “Miphai”), with tax ID (NIF) B67667469 and registered office at Calle Herman Hesse 5, local 2, 29004, Málaga, Spain. For any enquiries, you can contact us at info@miphai.com or on our official telephone number +34 951043882.

2. PURPOSE AND SCOPE

These Conditions govern the purchase of products through www.miphai.com. By placing an order, you agree to be bound by these Conditions and our Privacy Policy.

3. USE OF THE WEBSITE

The user undertakes to use the website lawfully. Placing false or fraudulent orders is prohibited. To place an order, the customer must provide truthful and accurate contact details.

4. AVAILABILITY OF THE SERVICE AND PRODUCTS

The items offered are available for shipping to Spain, the European Union and the rest of the world.

Products in Stock: Immediate shipping. The estimated delivery date is shown below the “buy” button.
Pre-Order: Some of our items are available for pre-order, which means they are currently in production and are not shipped immediately like other orders. The estimated shipping date is shown directly on the product page, just above the “Preorder” button.

5. PURCHASE PROCESS AND CONCLUSION OF THE CONTRACT

The contract will only be concluded when Miphai sends the order shipping confirmation. Miphai reserves the right to withdraw any product or modify content at any time.

6. PRICES AND PAYMENTS

Prices include VAT (where applicable) and exclude shipping costs.

Payment Methods: Card (Visa, MasterCard, Amex), PayPal, Apple Pay, Google Pay and instalment payments with Klarna.
Security: Payments are processed with encryption under banking security protocols.

7. SHIPPING POLICY

Delivery times start after order confirmation. You can check estimated delivery times and costs here: https://www.miphai.com/pages/tarifas-de-envio

8. EXCHANGE AND RETURN POLICY

You have 14 calendar days from receipt of your order to request an exchange or return through our official portal managed by Reveni: https://returns.reveni.io/miphai

8.1 Product Conditions

For the return to be accepted, the garment must be:

In perfect condition, unused and with its original tags.
With the security seal intact (if it has one).
Health and hygiene exception: Earrings cannot be exchanged or returned.

8.2 Exchanges

Instant Exchange: Instant exchange is our way of making your shopping experience as simple and quick as possible. If you need to change your size or colour, you don't have to wait until you return your order to receive the new one: we ship the replacement item immediately, with no waiting and no complications.
First Size Exchange: Free in Spain and Portugal (mainland). Subsequent exchanges, or exchanges for a different model, will incur a cost.
You can check the cost of exchanges here: https://www.miphai.com/pages/devoluciones-y-cambios
You can request an exchange here: https://returns.reveni.io/miphai

8.3 Returns and Refunds

Costs: You can check the cost of a return here: https://www.miphai.com/pages/devoluciones-y-cambios
Returns in Physical Stores: You can return items free of charge at our Miphai stores in Madrid (Claudio Coello 88), Barcelona (Valencia 264), Seville (Cuna 16), Valencia (Jorge Juan 32) and Bilbao (Máximo Aguirre 24), exclusively for online purchases made on our Spanish website and delivered in Spain, provided that you bring the items to the store within 14 calendar days of the date you received the order. Returns are not accepted at El Corte Inglés corners, nor are purchases made at El Corte Inglés accepted for return in Miphai physical stores.
Refund: The refund will be made using the same payment method within 1 to 2 working days after validation at our central warehouse. Shipping costs paid on the order will not be refunded under any circumstances. If the consumer chooses to return the goods by her own means, she will be solely responsible for arranging and contracting the transport with the carrier of her choice, bearing the costs and the management of the shipment. Miphai is not involved in the contracting, management or tracking of such transport. Miphai may also withhold the refund until it has received the returned goods.

Orders paid fully or partially with a gift card will be refunded using the same payment method. In the event of a return, the amount paid with the gift card will be refunded again to a Miphai gift card. Any balance paid with a gift card cannot be refunded or transferred to other payment methods. If the order was paid using several payment methods, the refund will be made in the same proportion used for the purchase (part to the gift card and part to the additional payment method used).
Late Returns: If the customer sends a product after the deadline, we will keep it in storage for 15 calendar days; once that period has elapsed, the product cannot be recovered.

8.4 Customs and Duties

Follow the return instructions exactly to avoid possible charges: Miphai will not be responsible for customs costs if the instructions sent in the emails following the return request are not followed.

If the customer refuses delivery of the order, they will bear in full any costs arising from the return of the package, including shipping costs, customs fees, duties, import taxes or other applicable charges. These amounts will be deducted from the refund once the product has been received and checked at our facilities.

The customer will bear any duties, import taxes or other applicable charges, whatever the return method. These amounts will be deducted from the refund once the product has been received and checked at our facilities.

For international shipments or shipments to territories with a special tax or customs regime (such as the Canary Islands, Ceuta or Melilla), the duties, taxes, customs handling fees or import charges included in the order price relate exclusively to the clearance of the shipment at destination and are non-refundable in the event of a return, as they are charges settled with the competent customs or tax authorities.

Shipments to the United Kingdom may be subject to import charges at destination; see our UK shipping conditions.

For orders shipped outside the European Union, we recommend checking the size guide carefully before purchasing. Due to the logistics and customs costs associated with international shipments, once a size or model exchange has been made, no subsequent returns of the replacement product will be accepted.

To check the applicable return costs, please see: https://www.miphai.com/pages/devoluciones-y-cambios

9. LEGAL GUARANTEE AND DEFECTS

In the event of a defective product, the customer must report it through the returns portal, attaching images, within the legal period for return requests (14 calendar days from the delivery date).

10. LIABILITY AND EXEMPTION

Miphai will not be liable for delays due to force majeure or transport incidents beyond its direct control.

11. INTELLECTUAL PROPERTY

All designs, photographs, logos and content on this website are the exclusive property of MIPHAI COLLECTION S.L. Any reproduction or copying without express authorisation is prohibited.

12. DATA PROTECTION (GDPR)

Personal data will be processed in accordance with Regulation (EU) 2016/679 to manage your orders and commercial communications. You can exercise your rights of access, rectification or erasure by sending an email to info@miphai.com.

13. GOVERNING LAW AND JURISDICTION

These conditions are governed by Spanish law. In the event of a dispute, the parties submit to the jurisdiction of the courts and tribunals of Málaga, Spain.

Last updated: 17 March 2026